Frequently Asked Questions
Yes, it is a common misconception that you have to wait until the tenant is out of lease before you can change Property Managers, however, it is your property and you have the right to have the best Property Manager looking after your investment; if you are not happy with your Property Manager, why wait? Change now.
After you have notified us that you want to transfer your property, industry standard is 30 days’ notice, this will allow time for a smooth transition weather your tenants are on a fixed or an expired leased.
We believe that the most effective way to manage a property is to build a relationship with the landlord to gain a clear understanding of the way in which the landlords want their property managed and an intimate knowledge of the property so that the Property Manager can manage the property effectively. Because of this, your property will be assigned to one Property Manager who will manage your property.
To ensure clear and effective communication you will have direct contact with your dedicated Property Manager who is managing your property. On top of this, to ensure complete integrity, you will have a direct line to the director, Paul Black, if you have any concerns about the way in which your property is being managed.
We know that with effective inspections we can be proactive with any concerns with the tenants and your property. Once we have taken over your property, we then conduct our first routine inspection so that we can meet the tenants personally to build relationship and ensure that your property is being well looked after. Once the inspection is completed, we will email you a detailed report and photos, you will then receive a similar report every 6 months for the duration for the tenancy.
Ensuring the best quality repairs are being completed to your property is our priority. We have spent years assessing tradespeople and building close relationships with the companies that are the most reliable and perform a consistent high standard of work. When repairs are needed, don’t worry, we will contact you for authorisation, then we will send the best trades people to your property.
No! Unfortunately, this is one of our biggest complaints that we hear about the industry where property managers are authorising maintenance on properties without the landlord’s consent. We will always contact you before sending any tradespeople to site. (Refer to our Repair Approval Process *link here*)
On the last business day of each month, we will transfer any pending funds to your nominated account. You will also receive an email with a statement. You can access these statements at any time on the Landlord’s Portal.
Yes, as your property manager we offer you the full service where you can rest assured that all facets of your property are being taken care of by professionals that care about your investment. If you want us to pay your property bills, we simply deduct the amount from the rent that we receive each month prior to transferring to you.
Repair Approval Process
One of the biggest complaints we here about the property management industry is that landlords are being charged for repairs that they knew nothing about. At Black Property Central Coast, we pride ourselves on integrity and effective communication. Here is our Repair Approval Process so you know what you can expect from us.
Notification from Tenant
When the tenant contacts us, we obtain as much information as possible about the item that needs repairing, we also request photos and sometimes inspect the property in person to ensure that we can provide the right advice to you.
We will notify you via your preferred contact (email, text message, or phone call) to discuss repairs, referring to our many years of experience managing hundreds of properties, we can advise you on the best options to repair the issue with minimal immediate and ongoing costs.
Once we have received your approval (and only once we have received your approval) we will promptly schedule our preferred tradespeople to complete the works to a high standard.
After the works have been completed, we confirm that the issue has been rectified and we will pay the tradesperson directly from your rental income, if that is your preferred option.